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VHT Conversation Bridge Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product uses automated mobile customer support through multichannel callback.
Customer Focus
Vendor provides a bridge between customers and customer service agents for enterprise organizations across industries.
Select Customers
AEGON, Banco Popular, Dubai Islamic Bank, Hi-Tech Firm, QSuper
About VHT Conversation Bridge
VHT Conversation Bridge is a multichannel callback solution that holds a customer’s place in a call center queue, and phones them back when an agent is available to speak to them, regardless of what channel the customer contacts the company through – gaming console, mobile app, smartphone, social media site, or the web. The platform reduces customer effort to reach company representatives by facilitating easy communication channel switches, and enables customers to gain control over their relationship with the user’s brand and business practices.
The software provides service agents with real-time customer information specifically related to the customer’s request, reduces call handle times and increases agent productivity, and is designed to integrate with existing customer contact infrastructures. Additionally, the platform works by allowing users to add a callback widget to their websites without requiring the creation of custom code.
About the Company
VHT (Virtual Hold Technology) was founded in 1995 and is headquartered in Akron, Ohio.
VHT Conversation Bridge Key Features
- Accurate estimated wait time
- Advanced reporting
- ASAP and scheduled callback
- Connectors to multiple customer interaction platforms (mobile, web, social, voice, and consoles)
- Integration with contact center systems
- Smart business rules
- Standardized web-service approach
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