Browse Business Software Categories
CUSTOMER SERVICE
IVR
[24]7 Speech Review
Product Snapshot
Product Pricing
Contact vendor directly for case studies.
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with businesses of all sizes and across multiple industries.
Select Customers
Contact vendor directly for case studies.
About [24]7 Speech
![[24]7 Speech](https://1e1851c3a3519282423c-9ba0ce2ac411d9ff878c3235c5043bea.ssl.cf1.rackcdn.com/logos/24-7_logo.jpg "[24]7 Speech"){kind=logo}
[24]7 Speech is IVR (interactive voice response) software that combines voice and digital customer service channels. The connected IVR platform allows phone interactions to be web-aware and digital and provides customers with a multi-module self-service portal.
The platform draws context from a customer’s web journey in order to offer relevant solutions, detects if the customer is currently on the user’s website during the call and utilizes natural language technology enhanced by advanced deep neural networks (DNN) to use accurate speech recognition. Additionally, the software spans both speech and text-based interactions to build a single intelligence layer, and can be applied IVR, mobile apps, and virtual agents.
About the Company
24/7 Customer Inc was founded in 2000 and is headquartered in Campbell, California.
[24]7 Speech Key Features
- Mult-channel context unified chat capabilities
- Customer data and real-time web journey data catalogs
- Caller intent predition engines
- Learning adaptation functionalities
- Omnichannel pairings incldue visual IVR and IVR to chat
Products Similar to [24]7 Speech
