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– Aspect Productive Workforce Review
Product Snapshot
Technology
Aspect Productive Workforce is an on-premise unified communications (UC) application for customer contact.
Customer Focus
Large Businesses and Multinational Enterprises in the education, financial services, government, healthcare, service bureau, telecommunications, transportation and utilities space.
Select Customers
Valley Medical Center, Asurion, VIPDesk, ResourceOne, Stefanini
About Aspect Productive Workforce
Aspect Productive Workforce is a customer contact UC application that connects agents, back office professionals and enterprise knowledge workers for collaboration across a variety of communication channels. Aspect Productive Workforce combines workforce management, performance and quality management for improved interactions, performance tracking and resource allocation. The application also integrates with any automatic call distributor (ACD) bringing business rules, best practices and administration to a centrally managed platform, thus reducing costs.
About Aspect Software
Aspect is a software and IT services firm that specializes in applying Microsoft communications and collaboration tools to help businesses obtain optimal results. Aspect provides interaction management and workforce optimization solutions to remove communication and workflow barriers from your business while automating business processes.
Aspect Productive Workforce Features
- Align staffing with calling patterns and reduce expenses
- Employ quality scoring and automated coaching tools for performance improvement
- Use targeted performance feedback to increase efficiency
- Implement Corporate strategy to align performance at all stages of organization
- Easily connect your back office with contact center
- Keyword tracking in social sites and consumer sentiment
- Schedule agents and enterprise knowledge workers to engage in customer communications throughout social spaces
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