Glance Networks Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution.

Customer Focus

Vendor works with mid-sized businesses and enterprises.

Select Customers

Constant Contact, CMD Corporation, Agri-Services Agency, Deluxe Corp

About Glance

Glance is cobrowsing, screen sharing and one-way agent video software designed to assist customers with visual solutions and engagement tools. The platform is equipped with smart connect technology that detects any online customer presence and responds with the appropriate functionality, as well as omni-channel support tools for sales, customer services and tech support across multiple devices and from any location.

The software is designed to support both customer-facing and back-office operations, is equipped with conversation, annotation and collaboration tools, and works to improve Net Promoter Score (NPS), Customer Satisfaction Score (cSAT), and Customer Effort Score (CES). Additionally, the platform allows users to define routing protocols, agent priorities, and escalation paths, engages customers on channel of choice, and eliminates device and browser incompatibility and technology barriers.