Salesforce Desk.com Review

Product Snapshot

Product Pricing

$3/month – Up to 3 agents (billed annually)
$29/month per agent (billed annually)
$39/agent (billed monthly)

Technology

Product is offered as a SaaS solution and requires no additional hardware.

Customer Focus

Vendor works with small to enterprise-sized organizations in various industries.

Select Customers

Asana, Herschel Supply, Luxe, SoundCloud

View Vendor's Product Page

About Salesforce Desk.com

Salesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud–mobile; it’s mobile, social-centric, simple to use and affordable. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the service cloud for growing small businesses, and one of the leading service and support solutions from Salesforce.com.

Salesforce Desk.com processes all customer support requests, and prioritizes and assigns them based on rules you set. It also helps users engage customers socially, by viewing all of your support channels (Twitter, Facebook, phone, email, chat) in one easy-to-use desktop. Desk.com also offers Business Insights, a Knowledge Base (KB) and mobile support. The Desk.com universal inbox allows support agents to view and respond to customer questions from one spot. With multilingual support, you can provide excellent customer service in any language.

About the Company

Founded in 2009, Desk.com was acquired by Salesforce in 2011 and is headquartered in San Francisco, CA with an office location in Commack, NY. Salesforce.com is the leading enterprise cloud computing company with a strong focus on the Social Enterprise, which infuses a social context into the way businesses are run.