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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.HELP DESK
SAAS
– VanillaDesk Help Desk Review
Product Snapshot
Technology
Software-as-a-Service
Customer Focus
Midsize companies in various industries.
Pricing
- Free with limited functionality
- $29/month (Lite)
- $119/month (Professional)
- $199/month (Enterprise)
About VanillaDesk
VanillaDesk is a Software-as-a-Service help desk solution for enterprises to interact with their customers by offering internal IT departments and external IT providers a user-friendly interface and efficient reporting capabilities, supporting core Information Technology Infrastructure Library (ITIL) V3 processes – Incident, Problem, Request, and Service Level Management (SLA).
VanillaDesk was founded in 2010 and is headquartered in London.
VanillaDesk Key Features
- Pre-configured management dashboard
- Incident management
- Categorizable problem management
- Request fulfillment
- Service level management
- Customer portal
- 24×7 customer service
- Measurement and reporting
- Service catalogue
- Email integration
- Multi-language
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