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Conversocial Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with social media managers, brand managers, customer service representatives and marketing managers.
Select Customers
Tesco, Groupon, Net-A-Porter, ITV, ODEON.
About Conversocial
Conversocial is social CRM and customer support software that utilizes social channels as digital touchpoints for customer interactions and customer issue resolution. The platform enables users to organize, prioritize, route and triage customer issues, combines public and private messages in order to provide full customer interaction views, and automatically routes conversations to the original agent in order to provide consistent support strategies and messaging.
The software is equipped to auto-assign support requests based on agent specialization, triggers or topics, facilitates collaborative resolution tactics, and is built with a robust case management system. Additionally, the platform measures resolution time and the resulting impact to CSAT and sentiment, provides users with business-wide multi-channel insights, and enables users to manage SLAs, workload distribution and volume spikes through real-time dashboards.
About the Company
Conversocial was founded in 2009 and is headquartered in New York, New York.
Conversocial Key Features
- Customized reporting tools
- Conversion and sentiment tracking and impact measurement
- Integrates with listening platforms and forums
- CRM interaction history management
- Consolidated agent desktop functionality
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