Browse Business Software Categories
HELP DESK
IT ASSET MANAGEMENT
ManageEngine ServiceDesk Plus Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution.
Customer Focus
Vendor works with companies of all sizes and across multiple industries.
Select Customers
Barclays Bank, Nokia, Xerox CFET, Fuji Film, Raytheon
About ServiceDesk Plus
ServiceDesk Plus is an ITIL ready web-based help desk and asset management solution. It integrates help desk requests and assets to allow businesses to manage their IT more effectively.
The platform is a customizable, easy-to-implement product, with a number of features designed to improve IT productivity; it integrates key helpdesk processes like ticketing, asset tracking, purchasing, and contract management; it automates workflow tasks including case routing, technician notification, and handling of SLA rules; and it allows for the documentation of best practices and solutions to frequent problems in its Solutions module.
About the Company
ManageEngine was founded in 1996 and is headquartered in Pleasanton, California and Chennai, India.
ServiceDesk Plus Key Features
- Easily manage entire IT infrastructure
- Gain real visibility into assets present in your IT environment
- Analyze business impact of malfunctioning Configuration Items
- Incident identification and logging
- Incident categorization to help pinpoint the source of incidents
- Predefined and dynamic incident prioritization
- Incident diagnosis
- Automatic-closure criteria and user closing privileges make closing incidents easier
- Quickly define SLAs
- Send alerts to technicians when tickets aren’t closed by the specified time
- Track SLA compliance
Products Similar to ManageEngine ServiceDesk Plus
