EasyAccess Business Solutions Inc .Biz Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is an on-premise solution.

Customer Focus

Vendor works with companies of all sizes.

Select Customers

Toyota, TD Bank, Citi Bank, Microsoft, HSBC

About .Biz

.Biz is an IT service management suite that follows ITIL best practices and is built on Microsoft .NET industry-standard technologies. The suite is out-of-the-box ready and is designed to run help desks, call centers, and manage enterprise infrastructures.

The software allows users to create and implement service request and self-service portals, facilitates company-managed knowledge base searches and enable companies to create customer-facing message boards. Additionally, the suite provides real-time service delivery monitoring through an integrated management console, automatic escalation tools and allows users to set notifications and alerts.

About the Company

EasyAccess Business Solutions Inc was founded in 1992 and is headquartered in Canada.

.Biz Key Features

Designed to be highly scalable and customizable
Incident management tools
4-tiered categorization functionality
Change management tools including pre-defined tasks and approvals
Asset management tools
Report generation capabilities
Field level auditing
Service level management tools
Project management tools including phases, resources and work log management
Fully configurable survey management capabilities
Requisition functionality
Cost tracking tools
Available in multiple language-specific editions including English, French and Spanish