TC Facilities Management

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When Fiona Ellingham joined as Head of Marketing in 2014, she discovered a clear need for CRM. “Up until that point all calls to the helpdesk were recorded on a server database,” she recalls. “It could take up to five minutes to open a record, and was a clunky and slow process. It was also hard to extract insight from the data.”

“We chose Workbooks because it is a solution that can grow with us, and because the team there really invested the time to understand our challenges and pain points. This allowed them to present a much more tailored and relevant solution. We felt confident that Workbooks would deliver and help us achieve the outcomes we wanted for the business.” Fiona Ellingham – Head of Marketing

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