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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.CUSTOMER SERVICE
– KOHO Software SupportCenter Review
Product Snapshot
Product Pricing
$45 per technician per month.
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with small to midsize companies.
Select Customers
MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital, Honeywell.com
About SupportCenter
SupportCenter is enterprise customer service software that allows users to automate the creation, organization and tracking of service requests. The platform provides email, phone, portal and social media multi-channel support, implement department-specific business rules and configurations, and manage account and contact history and information including products and/or services purchased, contracts and organizational hierarchies.
The software provides businesses with tools to build and utilize a searchable knowledge base, deploy a customizable self-service portal and manage multiple service contracts and related support plans. Additionally, the platform supports data sharing with existing systems and applications through a built-in API.
About the Company
KOHO Software was founded in 2014 and is headquartered in Tampa, Florida.
SupportCenter Key Features
- Time tracking and billing tools
- Real-time KPI reporting and dashboard visibility
- Mobile accessibility via iPhone, Android, Blackberry and other smartphones
- Available in 16 languages
- Data visualization tools
- Customer interactions compiled into a centralized location
- Focus on first-call resolutions
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