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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.FACILITY MANAGEMENT
– KOHO Software ServiceDesk MSP Review
Product Snapshot
Product Pricing
- $45 per technician per month
Technology
Platform is available as both an on-premise solution and as a SaaS solution.
Customer Focus
Vendor works with small to midsize companies.
Select Customers
MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital, Honeywell.com
About ServiceDesk MSP
ServiceDesk MSP is facility maintenance software designed specifically for service providers that focuses on Windows desktop monitoring, network monitoring, performance monitoring and computer telephony integration. The platform is equipped with billing and account management, advanced analytic capabilities and technician auto assign tools.
The software provides businesses with tools designed to manage the full service ticket lifecycle, create and publish service level catalogs and gather end-user feedback through custom surveys. Additionally, the platform is equipped with an integrated remote control functionality that enables technicians to take over the requester’s workstation.
About the Company
KOHO Software was founded in 2014 and is headquartered in Tampa, Florida.
ServiceDesk MSP Key Features
- Change management tools
- Multi-stage approval processes
- Self-service portal
- Mobile accessibility
- 150+ built-in, custom, query and flash reports
- Multi-site support capabilities
- Data archive functionality
- Integrated asset management tools
- Invoice creation and payment tracking
- Knowledge base curation capabilities
- Workflow automation
- Company-specific business rules configuration capabilities
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