ChannelReply Review

Product Snapshot

Product Pricing

Standard – $39 per month
Pro – $69 per month
Enterprise – $159 per month

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with retailers who use eBay and/or Amazon as well as Zendesk.

Select Customers

Quicksilver, Gazelle, Plumbworld, Worldstores, Jegsons

About ChannelReply

ChannelReply is a customer service solution designed for online retailers that integrates your eBay and Amazon stores with Zendesk to streamline customer support services. The platform enables users to more easily respond to customer inquiries and share ticket statuses with the client who sent the request, ensuring that no emails or messages get lost or are forgotten.

The platform is also fully integrable with Zendesk, which means users have access to Zendesk’s API and tools such as ticket routing and business rules. In addition, users can integrate multiple eBay and Amazon accounts with the platform to consolidate customer support activities across marketplaces.

About the Company

ChannelReply was founded in 2014.

ChannelReply Key Features

Access threaded conversions with eBay and Amazon members that include customer/buyer and listing details
Supports messages directly from eBay and Amazon
Use message systems to address refunds, returns, Amazon guarantee claims, shipment confirmations and more
Use Zendesk Macros and Business Rules to create canned and personalized responses to questions from eBay members and Amazon buyers
Assign eBay member and Amazon buyer questions to the right customer service agent
Set a priority to eBay member and Amazon buyer questions
Keep eBay members and Amazon buyers updated with ongoing issues