Cayzu Review

Product Snapshot

Product Pricing

Product is based on number of agents – contact vendor directly for pricing details.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with companies of all sizes.

Select Customers

Contact vendor directly for case studies.

About Cayzu

Cayzu is a help desk software solution that streamlines the resolution of all customer service tickets with its task tracking tools. The program integrates with virtually any type of email platform and turns customer emails into cases. As a case goes through the system, users can provide a canned response, collaborate with one another on resolution and track all resolution progress.

For the more routine cases, users can set up automated rules and workflows to handle them. The product can additionally track the amount of time spent on each customer case, and users can split cases up to help with case organization. Lastly, Cayzu provides full control over customer service webpage branding.