Bright Pattern Cloud Contact Center Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes in many different industries.

Select Customers

Hitachi, The Metropolitan Opera, Canary, WealthVest Marketing, HughesNet

About Bright Pattern Cloud Contact Center

Bright Pattern Cloud Contact Center is a call center platform designed to be an all-in-one contact center with routing, reporting, recording, quality management, coaching and surveys. The software is designed for omnichannel interactions across voice, video and any digital channel.

The program is a web-based application with a unified desktop with access to customer context and knowledge. The platform is transparently deployable across sites and geographies and can run on any cloud platform including Microsoft Azure, Amazon Web Services and Rackspace.

About the Company

Bright Pattern was founded in 2010 and is headquartered in San Bruno, California.

Bright Pattern Cloud Contact Center Key Features

All-in-one contact center with routing, reporting, recording, quality management, coaching and surveys
Designed for omnichannel interactions across voice, video and any digital channel
Web-based application with a unified desktop with access to customer context and knowledge
Transparently deployable across sites and geographies
Runs on any cloud platform including Microsoft Azure, Amazon Web Services and Rackspace