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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.CUSTOMER SERVICE
– Bluenose Review
Product Snapshot
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with multinational, enterprise and mid-sized customers.
Selected Customers
Contact vendor directly for case studies.
About Bluenose
Bluenose is a customer service software solution that identifies customer relationships that are in danger of ending. At the start, users can import all customer-related data into the program and have it score the health of each customer relationship through a number of different metrics. For customers who are at risk, the system comes with a complete playbook on problematic scenarios and ways to resolve any outstanding problems. For users with Salesforce, the product can display all interactions a customer has had with a company and sales-related charts and graphs. Lastly, Bluenose can send out real-time updates whenever a customer score falls below a given threshold.
About Bluenose
Bluenose was founded in 2012 and is headquartered in San Francisco.
Bluenose Key Features
- SaaS customer service software solution
- Integrates with CRM platforms to score the health of each customer relationship
- Can weigh different metrics during scoring
- Comes with a playbook that can diffuse strained relationships
- Can generate sales dashboards and track all customer interactions within Salesforce
- Tracks how often a customer uses a product and its features
- Sends out alerts whenever customer relationships become strained
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