Sprinklr Get Satisfaction Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

Prezi, P&G, SPS Commerce, Kenandy, Automatic

About Get Satisfaction

Get Satisfaction is a web engagement management software solution that is designed to build self-sustaining online communities for brands. As customers opt into an online community, they can bring up discussions, ask questions and help each other out. Meanwhile, the program can classify each type of discussion, reward customer experts who provide high quality answers and send out messages to customers.

As key participants continue to garner recognition, they can earn badges and special privileges. The system can be directly implemented across a number of different social media and online platforms, and users can moderate ongoing conversations. Lastly, the platform can capture frequently asked questions and build a knowledgebase that hosts them.