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OneDesk Customer Service Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

Starter Plan (5 users) – $10 per month
Bronze Plan (5 users) – $30 per month
Silver Plan (10 users) – $50 per month
Gold Plan (20 users) – $100 per month
Platinum Plan (50 users) – $200 per month

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with businesses of all sizes.

Select Customers

Contact vendor directly for case studies.

OneDesk Customer Service Overview

OneDesk Customer Service is customer service software designed to connect users with their customer base through feedback management, support tickets and customer engagement. The platform enables users to connect customers with company-defined development flows, as well as provides a customer and community portal that allows customers to suggest ideas, report issues and participate in community discussions.

The software facilitates feedback management and analysis, and integrates and captures tickets and discussions from company email accounts. Additionally, the platform is designed to capture, create and assign help desk tickets from a centralized dashboard, allows users to create company-identified customer support email addresses, and provides a built-in ticket filtering and sorting engine.