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Genesys Customer Experience Platform Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with multinational, enterprise and mid-sized customers.
Select Customers
ABN AMRO, Achmea, Afni, AFP Habitat
About Genesys Customer Experience Platform
Genesys Customer Experience Platform is customer service software that works to increase profits, revenue and market share through enhanced customer journeys, growth and positive customer relationships. The platform allows users to orchestrate ideal customer journeys utilizing business rules and full context, and is designed to provide full visibility from the beginning of the customer journey all the way through to the end.
The platform allows users to scale insights across regions or globally, identify areas suited for improvements or system changes, and view the entire process from the customer’s point of view in order to optimize customer experiences. Additionally, the software works to ensure customer journey continuity in real-time, utilizes cross-channel contextual insights and is designed to integrate across existing enterprise systems.
About the Company
Genesys was founded in 1990 and is headquartered in Daly City, California.
Genesys Customer Experience Platform Key Features
- SaaS customer support software solution
- Monitors all customer interactions across all online channels
- Anticipates the next steps customers take in case resolution
- Suggests ways for agents to best accommodate customers
- Balances all agent workloads to meet customer needs
- Keeps service quality consistent across all interactions
- Provides intelligence on when to best contact customers
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