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Oracle RightNow Web Experience Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with enterprise, multinational and mid-sized customers.
Select Customers
Boingo, Orange, Arby’s, MoneyGram, Cummins
About Oracle RightNow Web Experience
Oracle RightNow Web Experience is a CRM and customer service software solution that helps users solve client issues and identify sales opportunities, all through online chat windows. Each time a customer interacts with a company or makes a purchase, the program notes this action down in a database.
When customers start to call service agents, the agents can pull up complete customer histories, go through them and provide support as needed. Additionally, the system identifies upsell opportunities and guides reps on how to close out these new deals. Lastly, Oracle RightNow Web Experience hosts a number of online forums that help with case resolution.
About the Company
Oracle has more than 380,000 customers, including 100 of the Fortune 100, and with deployments across a wide variety of industries in more than 145 countries around the globe. Oracle offers an optimized and fully integrated stack of business hardware and software systems to help organizations overcome the challenges they face and continue innovation.
Oracle RightNow Web Experience Key Features
- SaaS CRM and customer service software solution
- Logs all customer interactions and conversions
- Displays complete customer histories during service interactions
- Identifies times when agents can upsell services
- Matches products that can be upsold to customers based on customer needs
- Works completely in browser-based chat windows
- Hosts online support forums
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