NTRglobal Remote Support Solutions

Founded in 2000 and headquartered in Barcelona, Spain, NTRglobal helps organizations around the world connect with employees, customers, and partners. The company has grown to be a worldwide leader in remote support, remote access, and remote systems management solutions. Used daily by more than 10,000 organizations around the world, NTRglobal solutions provide individuals, small and mid-sized businesses, and large enterprises with highly secure remote support for customers and employees, remote access to PCs and Macs, remote systems management, and enterprise mobility management.

NTRglobal is led by an international management team that has steadily expanded the company’s technological capabilities, customer base, and local operations. The corporation’s licensing programs accommodate any business model, and its Software as a Service (SaaS) licensing provides constant access to NTRglobal solutions that are managed and maintained inside a secure network operating center. On-site licensing enables companies to secure and manage solutions inside their own firewall.

While all customer support channels are designed to help end users with their problems, on-demand remote support solutions from NTRglobal foster more solution-oriented support environments that give customers what they want at a lower cost of service, helping all service organizations prosper.

What’s more, NTRglobal believes that providing customers or employees with immediate technical assistance when, where, and how they need it is the best way to build a competitive edge and long-term strategy for a superior customer experience.

Recent NTRglobal awards for leading-edge technology solutions include the TMC Labs 2007 Innovation Award and Mittelstand 2007 Innovation Prize for Initiative in Medium-Sized Businesses.

NTRglobal Strengths

• With more than 10,000 customers worldwide and technology solutions now in use in over 57 countries, NTR Global is a growing presence in the IT remote support services space.
• NTRglobal technology keeps pace with customer needs through monthly releases on the Software as a Service (SaaS) platform and two major license releases per year.
• NTRglobal solutions are renown for offering the highest level of security, multi cross-platform support, and a full feature set access over both high speed and dial-up connections.
• NTRglobal’s market leading technology is forward-thinking and applicable to the mobility challenges of any organization; the company’s products are integral to over 5.5 million support sessions annually.
• Vital to the IT administration and support operations of its users, NTRglobal’s solution set is available in 14 languages and includes NTRsupport for on-demand remote support, NTR connect, a web-based remote access application for PCs and Macs, and NTRadmin, a remote systems management for anytime/anywhere control of IT assets.