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Articles on Trends in Customer Service Software
Ultimate Customer Service Showdown: Zendesk vs Desk.com
Posted June 2, 2015 by David Self
Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your… Read More
6 Must-Have Features for a Customer Service Solution
Posted March 17, 2015 by David Self
Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the… Read More
Deskero Help Desk Platform: An Exclusive Product Review
Posted September 24, 2013 by Ashley Dotterweich
With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge… Read More
Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson
Posted August 12, 2013 by Kristin Crosier
Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about… Read More
4 Strategies to Deliver Exceptional Customer Service in 2013
Posted December 13, 2012 by Ashley Dotterweich
Whether you cater to individuals, groups, or other businesses, customer service practices can make or break your business. 73% of customers have spent more with a company because it has a great customer service track… Read More
About Kana Customer Service Software
Posted February 21, 2012 by Ronny Cheng
A world leader in multi-channel customer service, KANA offers integrated solutions that allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and web self-service. With KANA,customer service software, customers… Read More