PROFESSIONAL SERVICES AUTOMATION (PSA)

NetSuite OpenAir Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

NetSuite OpenAir is available as a cloud solution, providing organizations with anytime, anywhere access, supporting users on the go, no matter where they are. NetSuite OpenAir also provides real-time access to organizations that have global services pools and multi-currency, subsidiary, taxation, and language requirements. Find the correct resource for every project, no matter where their physical location might be, and bill them in the proper currency while still accounting for hours in their local currency from a single system.

Customer Focus

Over 16,000 midsized and high-growth companies, as well as divisions of large enterprises, use NetSuite to run their business. NetSuite’s ERP software is also applicable to any industry type. Their customers range from insurance providers to retail restaurant chains to online retailers, demonstrating the flexibility of their solution.

Select Customers

Backstop Solutions Group, BearingPoint, Empathy Lab, EORM, Hard Dollar

Customer Case Studies

View Vendor's Product Page

About NetSuite OpenAir

NetSuite OpenAir is one of the leading cloud solutions for project management, project accounting, resource management, and timesheet and expenses management. NetSuite’s professional services automation (PSA) solutions are used by over 1,500 services organizations across the globe, from mid-sized to some of the largest services organizations in the world.

NetSuite OpenAir’s PSA software has shown to drive measurable results quickly, using an entirely cloud-based PSA software that removes the costly on-site hardware and software generally associated with business software solutions. It delivers robust PSA functionality that reduces bench time, raises on-time project release, improves the accuracy of invoicing, organizes revenue recognition, and improves visibility into the services organization.

About the Company

NetSuite was founded in 1998 and has its headquarters in San Mateo, CA — right in the heart of Silicon Valley. Its nine offices span the globe, with locations in Europe, Canada, Australia, and Asia. Gartner named NetSuite one of the top 10 the fastest growing financial management solution, and they’ve received four CODiE Awards from the Software and Information Industry Association in the past two years.

NetSuite OpenAir Key Features

Project Management

Easy Project Setup

Set up projects using templates and flexible duplication options, and use stages to group related projects
Assign resources at the project level, or to tasks based on percentage of time or hours

Create task predecessor relationships

Bi-directional integration with Microsoft Project
Comprehensive Project Visibility
Easy-to-read Gantt chart view
Outline view shows a real-time snapshot of project status down to the task level
Recognize and view task assignments in chart format

Monitor Project Progress in Real Time

Record project issues and track them with comments, priority, date of resolution, and assignment
Track changes in the project plan over a period of time using baseline functionality
Measure KPI with Earned Value Management metrics
Get notifications and alerts generated by key project actions

Create and Monitor Detailed Project Level Budgets

Create cost estimates and revenue for engagements
Project planning scenarios optimize margin, price, staffing, and billing rates
Gain visibility into profit opportunities and future revenue with pipeline reports
Create date-based and project-level budgets
Real-time alerts on your budget and where it stands

Resource Management

Forecast and Allocate Resources

Manage and view resource allocation and utilization with interactive, graphical reports
Automated resource utilization alerts help you tackle resource management problems before they happen

Resource Requests and Bookings

Track and assign resources by defining booking types (such as confirmed, requested, internal) to go with your business’s needs
Assign resource bookings to explicit time frames for detailed visibility into time management
Integration with Google calendars and Microsoft Outlook
Map customizable workflows to resource management requirements
Automated email notifications regarding newly created, deleted, or modified resource bookings
Book resources in bulk or individually to projects with multiple booking forms or resource booking grid
Permit project managers to ask for generic or specific resources in booking requests
Adjust, swap, or delete resources on bookings depending on staffing needs and resource utilization
Create bookings at project level or task level
Project booking request grid lets you handle mass booking requests

Advanced Skills Tracking and Searching

Create comprehensive skills profiles for resources that include interests, demographic information, language expertise, experience, proxy capabilities, work preferences, leave accrual rules, and more
Make and manage customized skill sets to correspond to your requirements
Alter views of resources’ skills profiles using custom filters of certain parameters, or see everything at once
Perform resource searches for finding the right people depending on availability and skills
Filter resources based on attributes like skill, department, education, or job code
Search and view inactive and active resources
Use graphical booking chart or calendar chart views to see resource utilization

Project Accounting

Gain Flexible and Automated Invoicing

Automate project invoices and manage approvals based on customer or project with an end-to-end invoicing engine
Record payments against invoices and view the outstanding balance on an invoice in real time
Integrate project time and expense entries, project billings, revenue recognition transactions and invoice totals with your General Ledger
Create and customize multiple invoice templates and easily associate them with customers or projects
Easily include multiple projects on a single invoice
Define project-level approvals for invoices, and even create customizable multi-level processes
Create charges manually whether flat fee, hourly, expense items or more
Utilize support for multiple charge rates with any unit such as $/word, $/day, $/unit etc
Track and report on charges that have not yet been assigned to an invoice
Record and track retainers and customer purchase orders
Associate retainers with agreements
Select and include payment terms for the invoice
Electronically send an invoice directly with additional attachments or text as required
Enable customers to download invoices in HTML or PDF format

Automate Project-Level Revenue Recognition Processes

Recognize revenue according to its own unique schedule and guidelines
Leverage revenue recognition that’s separate from project billing to support exactly how your organization measures profitability

Monitor Project Profitability

Clearly monitor and report on summary and detail project-level accounts, include project profitability metrics
Monitor and project budget vs. actual in real time using easy-to-read graphs and reports

Multi-Currency and Tax Intelligence

Easily manage multi-currency and multi-taxation requirements
Apply taxes to invoices based on the location of the work done or by service/expense completed
Automatically apply sales tax to invoices whether VAT, GST, PST or more
Manage tax rates for service and expense items

Timesheet Management

Timesheet Entry

Filter view of timesheets based on criteria such as user, date, open, submitted, etc
Change timesheet layout so it includes specific fields and/or shows which users are assigned to which tasks
Customized time entry for your business rules—required time entry notes, flags on time as non-billable or billable, and more
Incorporate multiple project time entries on one timesheet
Define the correct timesheet duration based on reconciliation cycles and invoicing
Establish timesheet rules, like maximum or minimum daily values in order to reduce errors
“Hours remaining” feature allows users to give an estimate of how many hours remain to finish a task
Download HTML or PDF timesheet reports
Create alerts for past due timesheets and overdue approvals
Identify time types for additional details in tracking and reporting time, like regular time, personal time, overtime, and more
Make “schedule requests” that allow users to ask for a change in their usual schedule
Utilize an integrated stopwatch-style timer for detailed capture of time spent on tasks and projects

Timesheet Approvals

Classify project level and user level approvals on timesheets, including multi-level processes
Adjust approved timesheets easily
Reject particular time entries on one timesheet or the entire timesheet
Allow users to reject timesheets when necessary

Expense Management

Flexible Expense Entry and Reporting

Combine expenses from various projects into one expense report
Make and submit expense reports through browsers and mobile devices
Enter expense reports offline and get approval when back online
Modify business rules in expense management so it matches your particular needs
Automates recurring expenses entry with option for “repeat receipt” at defined intervals
View HTML or PDF formatted expense reports
Enter expenses using multiple currencies in the Foreign Currency Receipt Wizard
Alter expense items so they match up with expense categories
Upload attachments for expense items or expense reports
Add historical pricing to expense items
Mark up or down on expense receipt costs for billing, and classify tax locations for expense items
Enter expense receipts through an expense grid view or enter expenses individually
Organize receipt level form permissions
Make per diem expenses depending on policies
Advance expense entry by cloning expense reports

Advanced Expense Approvals and Workflows

Monitor expense reports using the submit/approve feature, and see an audit-able system history for all reports
Create alerts for approval of overdue expense reports
Define user and project-level approvals, which includes multi-level processes

Dashboards and Reporting

Real-Time Personalized Dashboards

Personalized dashboards provide notifications and instant access to important project information
Observe key metrics like resource utilization, project budget vs. actual, profit margin, and more
Customizable dashboards using end user self-service features
View important company information and set up reports in chart form
Share graphical dashboards with other departments and users
View underlying reports to analyze chart details
Customize charts individually on per-user basis
Easily create bar, pie, and line charts

Self Service Collaborative Reporting

Modify and use over 100 pre-developed professional services reports
Create powerful forecast and historical reports, including utilization and billing
Ensure that employees enter time efficiently and on time by running timesheet status reports
Backlog reports creation helps identify work remaining on a project, ensuring that projects are profitable
Resource utilization reports ensure time is allocated appropriately among projects
Projected billings forecasts identify, both at the project and client level, what can be billed in the future
Save, share, and organize reports using folders, and schedule them to automatically run, ensuring data is shared correctly
Permit users to create summary or detailed reports from scratch
Make calculations, use particular start and end dates, and customize report filters using a robust report engine
Inclusive and exclusive filtering capabilities for summary and detail reports
Download reports to PDFs, Word Docs, or Excel spreadsheets
Integrate with CrystalReports.com

NetSuite OpenAir Screenshots

NetSuite OpenAir Videos

White Papers and Demos

Maximizing Performance and Profitability in Billable Services Organizations
White Paper provided by NetSuite
This NetSuite White Paper explores the business processes underpinning companies that derive their revenue from the provision of services - whether they are standalone service-providing businesses or parts of a larger organization. Key business processes discussed include accelerating sales, tracking projects, improving lead-to-cash and managing professional services accounting.