Call Center Software
Research and reviews for call center software
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Download FREE ReportAbout Call Center Software
Call center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions. Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:- InContact Cloud Contact Center Platform
- 8x8 Virtual Contact Center
- Salesforce Service and Support
- Telax Hosted Call Center
Articles
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Call Center Software Trends
Call Center Software Trends Articles
Top Features of Call Center Software
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Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the calling process and drive customer satisfaction. Come find out what some of the top features of call center software are!
Want Improved Call Center Efficiency? Implement These 7 Technologies
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Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to make the most of your communications hub.
The Future of Unified Communications for Contact Centers
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As businesses feel increasing pressure to improve the efficiency of their contact centers, it is imperative that they employ unified communications. For those who are not familiar, unified communications is the process of integrating today’s broad range of advanced tools, technologies and applications to create real-time unified messaging to communicate with consumers.
Answering the Call: The Next Generation in Call Center Software
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Whether in a B2B or B2C environment, the next generation of call center software seeks to improve upon the traditional call center model by providing a new suite of support resources. ACD call center software, IVR, workflow management and CRM integration are all important features included in today's best call center software.
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Virtual Call Center Software
Virtual Call Center Software Articles
Using Call Center Software to Manage Remote Agents
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Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage your virtual call center and reap many benefits, which include broader availability and greater continuity of service at all times.
What is a Virtual Call Center?
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A virtual call center (VCC) is a customer contact center in which agents work remotely and are connected through an online software system that centralizes the center’s operations. Key technologies that support and define the VCC model include VoIP, scripting, workforce management and call monitoring.
Virtual Call Centers: The Economical Approach to Customer Service
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Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The benefits of such a virtual solution far outweigh any associated cons.
6 Reasons Why You Need a Cloud-Based Contact Center Solution
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We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.
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VoIP Phone Services
VoIP Phone Services Articles
The VoIP and CRM Duo: Why Their Integration Makes Sense
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Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity multiplier that would happen if a VoIP phone system were integrated with a business’s CRM software.
RingCentral vs 8x8: Two VoIP Service Providers Go Head to Head
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Two companies experiencing success in VoIP software are RingCentral and 8x8. So, what better way to take a look at these two companies than with a side-by-side comparison?
4 Tips to Get the Most Out of Your VoIP Service
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The advantages that VoIP systems bring to your company far outweigh any of the drawbacks that exist. While there are many perks to switching over to a business VoIP phone service, it’s important to follow these 4 steps to ensure that implementation goes smoothly. Adopting the best VoIP service translates into lower costs, plus a reduced number of services you need to manage.
The Top 5 VoIP Service Providers for Businesses
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For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.
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View All Blog Posts
Top Call Center Blog Posts
RingCentral vs 8x8: Two VoIP Service Providers Go Head to Head
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Two companies experiencing success in VoIP software are RingCentral and 8x8. So, what better way to take a look at these two companies than with a side-by-side comparison?
The Top 5 VoIP Service Providers for Businesses
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For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.
Top 5 Call Center Trends Through 2015
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Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business metrics. This presents a unique opportunity for call centers to evolve through 2015 — here are the top five trends to watch:
6 Reasons Why You Need a Cloud-Based Contact Center Solution
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We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.
Popular Call Center Solutions
inContact
inContact is a cloud-based call center software solution that provides interactive voice response (IVR) and cloud PBX. This top call center software provides numerous call center tools such as multi-channel ACD, CRM integrations, customer feedback management, quality monitoring and disaster recovery. With workforce management and optimization, administrators can be sure that call center agents are providing the best customer service.
RingCentral Professional
RingCentral Professional is VoIP software that facilitates business call routing processes, allows users to set customized routing rules for both calls and faxes, and enables users to receive and accept calls from any location. The platform allows users to receive calls on smartphones via free apps, as well as set up toll-free numbers and department extensions, and works to reduce costs by utilizing internet VoIP on both iPhone and Android devices.
8x8 Virtual Contact Center
8x8 Virtual Contact Center is a virtual call center solution that delivers greater agent productivity and flexible call center management. The suite works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.
Five9 Call Center Software
Five9 Call Center Software is a help desk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.
- AVOXI Smart Queue
AVOXI Virtual Call Center Software is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them.
Enghouse Interactive Contact Center
Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team's performance and efficiently queues and distributes calls and emails across a team.
